After Dwayne Ouelette took over the Canadian Tire in North Bay, Ont., last year, he decided to buck the trend and ditch the store’s four self-checkout machines — which had been there for a decade.
“I’m not comfortable using them and I don’t think some of my customers are comfortable [either],” said Ouelette, who removed the machines in July and replaced them with cashiers.
“I’d rather my customers see my cashiers and if there’s any questions or concerns, at least there’s somebody they can talk to.”
Read full story here: Why several big-box stores have ditched their self-checkouts | CBC News
